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Riverview Wellness Center Policies & Etiquette


We strive to keep our Spa environment tranquil and relaxing. Please respect all spa guests’ right to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas.

cell phones

For the respect of all spa guests’ tranquility, cell phones must be turned off or silenced in our treatment areas.

spa arrival

We recommend that you arrive at least 15 minutes prior to your first scheduled appointment. This allows you ample time to fill out a “Getting to Know You” form and to prepare for your treatment.

confirming appointment

We recommend that you call us with your credit card info so we have it on file to confirm an appointment that you have scheduled online, that you would prefer to pay in person.

cancellation policy

Treatments you select are reserved especially for you. We require a minimum of 24 hours advance notice for cancellation of services. If you are within this booking time, you are already confirmed for your treatment and the cancellation policy will be in effect. Without this notification you will be billed for each service. A credit card account number is required at the time of booking. This policy also applies to gift card holders.

late arrival

All spa appointments have been designed to allow the appropriate time for the full enjoyment of the service. Your late arrival may limit our ability to offer the fullest experience possible. Please understand that late arrivals will not receive an extension of scheduled treatments. An unrushed treatment will be rendered only for the remainder of the scheduled session. You will be responsible for the full service.

return policy

Unused products in original packaging may be returned within 14 days for a full refund.

gift certificates

Gift Certificates may be redeemed for spa services and spa products. Please treat as cash, as we are unable to replace lost or stolen certificates. All Gift Certificate sales are final and cannot be refunded.

health conditions

Please advise us of any health conditions, allergies, or injuries that could affect your service when making your spa reservation.

massage and body treatments

Please specify therapist gender preference at the time of booking. Speak with the therapist directly about style and depth of pressure. You must be 18 or over to receive massage treatments.


All major credit cards accepted. We only accept personal checks as long as we have a credit card on file.


Rates do not include gratuity. 15%-20% is both appropriate and appreciated.

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